Returns & Refunds

Changed your mind?

Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to tell us you want to cancel it, and a further 14 days to send the goods back.

How to return an item

1. Email [EMAIL] with your order number and what you would like to return.
2. We send you the return address and instructions.
3. Post the item back to us, unused and in its original packaging.

Return postage is paid by you unless the item is faulty or we sent the wrong product.

Your refund

We refund the full price of the returned goods plus the standard delivery charge you originally paid, within 14 days of receiving the return. The money goes back to the payment method you used.

Faulty or damaged goods

If an item arrives damaged or develops a fault, contact us within 30 days and we will replace it or refund you in full, including postage both ways. Photographs of the problem help us sort it out faster.

What we cannot take back

For hygiene reasons we cannot accept returns of cosmetics, bath and body products or food items once the seal has been broken, unless they are faulty. This does not affect your statutory rights.

Your statutory rights

Nothing on this page limits your rights under the Consumer Rights Act 2015.