Terms & Conditions

These terms apply to every order placed on this website. Please read them before buying. By placing an order you accept them.

1. Who we are

This website is operated by [COMPANY NAME], registered in [COUNTRY] under company number [NUMBER], registered office [ADDRESS]. VAT number [VAT NUMBER]. Contact: [EMAIL].

2. Prices

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery is charged separately and shown at checkout before you pay. We may change prices at any time, but changes do not affect orders already confirmed.

3. Orders

Your order is an offer to buy. A contract is formed when we send you a dispatch confirmation. If a product turns out to be unavailable or incorrectly priced, we may cancel the order and refund you in full.

4. Payment

We accept the payment methods shown at checkout. Payment is taken when you place the order.

5. Delivery

Delivery times are estimates, not guarantees. Risk in the goods passes to you on delivery.

6. Cancellation and returns

Your cancellation rights and our returns process are set out on the Returns & Refunds page, which forms part of these terms.

7. Product information

We describe products as accurately as we can using information from our supplier. Colours on screen may differ slightly from the actual product. Our products are not medicines. Nothing on this site is medical advice.

8. Our liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability for any order is limited to the amount you paid for it.

9. Complaints

Write to [EMAIL]. We aim to resolve every complaint within 14 days.

10. Governing law

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales.

Last updated: [DATA].